Privacy

LottoHQ Website Privacy Policy & Conditions

PRIVACY
  1. We are committed to protecting your personal privacy. As evidence of this commitment, We promise to adhere to the following principles in relation to the information You give to Us about yourself. In order to allow Us to continue to provide You with high levels of service, We take great care to ensure that We use your personal information appropriately.

COLLECTION OF INFORMATION

  1. We will only collect information which is necessary in relation to the provision of Our products and other services related to Our business.

  2. We receive and store Customer information, supplier information, transaction information; information entered on Our website or provided in applications, registration or administration processes. Our primary purpose in collecting information from You is to enable Us to fulfil Our business commitments to You.

  3. We only collect Customer information that is needed to administer Our business, provide superior service and to communicate offers, products or services that We believe would be of interest to You. In all cases, in providing Us with that information, You are consenting to its use by Us, for example for the purposes of market research, improving Our products and services, determining your requirements.

  4. If You send a query, place an order, subscribe to an email list, send a complaint, or otherwise provide Us with your email address, You consent to Us collecting that email address and holding that email address under the terms of this policy.

USE & DISCLOSURE OF INFORMATION

  1. We may disclose your personal information to agents or other organisations who need that information to allow Us to provide Our products and services to You. From time to time, We make Our Customer e-mail list available to other reputable organizations whose products or services We think You might find interesting.

  2. Persons who supply Us with their telephone numbers on-line may receive telephone contact from Us with information regarding new products and services or upcoming events.

  3. All Customers can opt-in to these disclosures at the time of registration or by visiting the accounts section and selecting the appropriate options.

  4. Except as set out expressly elsewhere in this policy, We will not use or disclose or permit the use or disclosure of any personal information unless one or more of the following apply:

    • You have provided your consent or You would expect the information to be disclosed;
    • It is in accordance with this Privacy Policy;
    • We believe that use or disclosure is necessary where We suspect fraud or unlawful activity has been, is being or may be engaged in;
    • The use or disclosure is required or authorised by law; or
    • We believe the use or disclosure is necessary for the operation, development or administration of the products or services provided by Us.

DATA QUALITY

  1. We will make reasonable efforts to ensure that information We have about You is accurate when it is collected and that this information is kept complete and up to date.

DATA SECURITY

  1. We will make reasonable efforts to ensure that information We collect and keep about You is kept secure at all times. We limit access to Customer information to those of Our employees or agents who need it to carry out their business functions.

    Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Although We strive to protect such information, We cannot ensure or warrant the security of any information You transmit to Us online and You do so at your own risk. Once We receive your transmission, We take reasonable steps to preserve the security of the information in Our own system.

    We will use all reasonable endeavours to ensure that You only provide personal information in a secure environment and that when the information is no longer needed it will be destroyed or permanently de-identified. We will also take care to ensure that any personal information provided by You will be reasonably protected from misuse, loss, unauthorised access, modification or disclosure and will be maintained by Us in an accurate, complete and up to date manner.

OPENNESS

  1. We promise to be honest and open with You about the actual use of information that is collected about You and the type of personal information about You that We keep. You may inquire about the use or type of information held by contacting Our privacy policy manager at the contact details appearing on this website.

ACCESS, COLLECTION & DATA DELETION

  1. Upon presentation of appropriate identification, We will allow You to access the information We keep about You to determine what that information is and to correct that information if it is found to be incorrect.

  2. If at any time You wish to change personal information that is incorrect or wish to have your personal information deleted, please contact the Privacy Officer. Unless personal information is required for administrative or legal reasons, We will take all reasonable steps to meet such requests at the earliest possible opportunity.

  3. We will keep player records of Customers who have asked for their information and or account to be closed and deleted for a period of 6 months. This is to ensure there is no requirement for the data in connection with any dispute or information request from the licensee.

  4. Access to your transaction data and personal details is required by Our Customer service team.

  5. Access to your financial payment details is blocked to Customer service and is encrypted and only used to process payments with PCI compliant payment processors.

IDENTIFIERS
  1. We will not use government document identifiers (for example a number or combination of letters and numbers ascribed to an individual) for the purpose of identifying You.

ANONYMITY
  1. Our website may collect information from visitors that is not personally identifiable. This information may include details about your operating system, browser, domain name, and specific web pages You access on Our site. We only collect this information in the aggregate and only use it to improve Our website.

  2. We may use cookies to personalise and simplify your access to and use of Our website. A cookie is a piece of data stored on your hard drive, which allows Us to recognise your computer.

    This information is used to authenticate or identify whether You are registered on Our website, without requiring You to re-enter details each time You log on to Our website.

    Cookies are not linked to any personally identifiable information whilst on Our site but can allow Us to attract the interest of Customers and enhance your online experience.

    Cookies can assist by allowing You to navigate freely on Our website without the need to re-register, therefore saving You time.

    If at any time You do not wish to accept cookies or wish to delete existing cookies, You may manually configure your browser to refuse cookies or may manually delete existing cookies from your hard drive. However, by deleting or refusing to accept cookies, You will not be able to participate in some of the features offered by the Website or Digital Assets.

    We recommend that You leave your Cookies enabled; otherwise, You may not be able to make purchases. Our cookies do not send back any information about your computer or any other information on your hard drive.

TRANS-BORDER DATA FLOWS
  1. We will ensure that personal information You give to Us that is transferred outside of the Northern Territory, Australia will remain subject to the protection given by Our Privacy Policy. By submitting personal information to Us You expressly consent to its possible trans-border transmission.

SENSITIVE INFORMATION
  1. We will not intentionally collect information that is likely to be considered too personal for public disclosure, for example, information relating to your sexual orientation, religious or philosophical beliefs, political opinions or the state of your health.

COMPLAINTS RESOLUTION

We are committed to providing You with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint We are provided with a valuable opportunity to improve the services We deliver to You and maintain your confidence in Us and Our services.

If at any time You wish to lodge a complaint in respect of the handling, use or disclosure by Us of your personal information, You may notify Us of your complaint by contacting the customer service team in writing at customer service

If for some reason You are not satisfied with the resolution of your complaint by Our service, You can raise your concerns with the Licensing NT via their Dispute Resolution Web Page or You can also forward your concern or complaint to

Licensing NT

Level 3, NAB House
71 Smith Street
Darwin NT 0800
GPO Box 1154
Darwin NT 0801

Phone: (08) 8999 1800
Fax: (08) 8999 1888

e: agd.licensingnt@nt.gov.au

If You feel that this site is not following its stated information policy, You may contact us via e-mail or You can reach Us by telephone at +61 7 3883 6280

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Licensed and regulated by Licensing NT Copyright © LottoHQ 2020. All Rights Reserved.

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